Common Questions

How many virtual accounts can be created for a user?

Written by Katie Travers
Updated yesterday

Why do I need to set a disbursement account?

A

Written by Assembly Payments
Updated yesterday

What personal user details are needed to create a virtual account?

Written by Katie Travers
Updated yesterday

Why am I getting an "account must belong to the user" error?

A

Written by Assembly Payments
Updated yesterday

Why am I getting a "Make payment base account must belong to the user " response?

A

Written by Assembly Payments
Updated yesterday

Why am I getting "Credit card refund failed: Error communicating with the bank." response?

A

Written by Assembly Payments
Updated yesterday

How do I find which Items were included in a batch through the API?

A

Written by Assembly Payments
Updated yesterday

Error "token not authorised"

A

Written by Assembly Payments
Updated yesterday

Why am I getting a "Make payment base Credit card authorization failed: Pick-up card" response?

A

Written by Assembly Payments
Updated yesterday

Error "422 error, account is not penny verifiable"

A

Written by Assembly Payments
Updated yesterday

Error "An invalid format was used for a fee_id:"

A

Written by Assembly Payments
Updated yesterday

Error "Error adding card. If this error persists, please contact our support team."

A

Written by Assembly Payments
Updated yesterday

Does Assembly send a webhook when a seller's information is added?

A

Written by Assembly Payments
Updated yesterday

How do refunds work?

A

Written by Assembly Payments
Updated yesterday

How often are my platform fees deposited?

A

Written by Assembly Payments
Updated yesterday

How are taxes managed?

A

Written by Assembly Payments
Updated yesterday

How do I get an API key?

A

Written by Assembly Payments
Updated yesterday

Does an item ever expire after a certain amount of time?

A

Written by Assembly Payments
Updated yesterday