Common Questions

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18 articles in this collection
Written by Assembly Payments and Katie Travers

How many virtual accounts can be created for a user?

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Written by Katie Travers
Updated yesterday

Why do I need to set a disbursement account?

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Written by Assembly Payments
Updated yesterday

What personal user details are needed to create a virtual account?

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Written by Katie Travers
Updated yesterday

Why am I getting an "account must belong to the user" error?

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Written by Assembly Payments
Updated yesterday

Why am I getting a "Make payment base account must belong to the user " response?

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Written by Assembly Payments
Updated yesterday

Why am I getting "Credit card refund failed: Error communicating with the bank." response?

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Written by Assembly Payments
Updated yesterday

How do I find which Items were included in a batch through the API?

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Written by Assembly Payments
Updated yesterday

Error "token not authorised"

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Written by Assembly Payments
Updated yesterday

Why am I getting a "Make payment base Credit card authorization failed: Pick-up card" response?

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Written by Assembly Payments
Updated yesterday

Error "422 error, account is not penny verifiable"

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Written by Assembly Payments
Updated yesterday

Error "An invalid format was used for a fee_id:"

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Written by Assembly Payments
Updated yesterday

Error "Error adding card. If this error persists, please contact our support team."

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Written by Assembly Payments
Updated yesterday

Does Assembly send a webhook when a seller's information is added?

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Written by Assembly Payments
Updated yesterday

How do refunds work?

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Written by Assembly Payments
Updated yesterday

How often are my platform fees deposited?

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Written by Assembly Payments
Updated yesterday

How are taxes managed?

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Written by Assembly Payments
Updated yesterday

How do I get an API key?

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Written by Assembly Payments
Updated yesterday

Does an item ever expire after a certain amount of time?

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Written by Assembly Payments
Updated yesterday